Support

After sales service rules

•  We accept returns within 14 days
•  Faulty products can be replaced within 7 days or send for repairs thereafter.
• Our products have 3 years of manufacturer warranty

*In order for LIVALL to process a return, valid proof of purchase must be provided. The customer is responsible for the shipping costs of the returned item.

Warranty Service Explanation

• The product is guaranteed for three years. In the event of a quality problem, it can be replaced within 7 days after purchase,  or be returned within 14 days after purchase.
• LIVALL can provide vulnerable parts at a cost, such as bicycle components, helmet regulator, chinstrap, lining etc;
• If the product is beyond the warranty policy, LIVALL can  provide maintenance for a fee.

Products excluded from warranty service:

• Problems caused by unauthorised maintenance, improper use, collision, negligence, misuse, immersion in liquid, accidents, modification, improper   installation of goods and ripping or alteration of produce labels
• Products whose warranty period has expired;
• Damage caused by major force..

After sales processing period

• Processing time for refunds: Completed within 14 working days after receiving the returned products;
• Processing time for exchanges: Completed within 7 working days after receiving the returned products;
• Processing time for maintenance: Within 10 days after receiving the product.

If you have any questions about general information about the brand, please consult: info@livall.eu

For any doubt or problem about your already purchased product, please consult: aftersales@livall.eu

For any other questions we are always available through the live chat on the website.