After sales service rules
- We accept returns within 14 days
- Faulty products can be replaced within 7 days or send for repairs thereafter.
- Our products have 1 year of manufacturer warranty
*In order for LIVALL to process a return, valid proof of purchase must be provided. The customer is responsible for the shipping costs of the returned item.
Warranty Service Explanation
- The product is guaranteed for one year. In the event of a quality problem, it can be replaced within 7 days after purchase, or be returned within 14 days after purchase.
- LIVALL can provide vulnerable parts at a cost, such as bicycle components, helmet regulator, chinstrap, lining etc;
- If the product is beyond the warranty policy, LIVALL can provide maintenance for a fee.
Products excluded from warranty service:
- Problems caused by unauthorised maintenance, improper use, collision, negligence, misuse, immersion in liquid, accidents, modification, improper installation of goods and ripping or alteration of produce labels
- Products whose warranty period has expired;
- Damage caused by major force..
After sales processing period
- Processing time for refunds: Completed within 14 working days after receiving the returned products;
- Processing time for exchanges: Completed within 7 working days after receiving the returned products;
- Processing time for maintenance: Within 10 days after receiving the product.
If you have any questions about general information about the brand, please consult: email@example.com
For any doubt or problem about your already purchased product, please consult: firstname.lastname@example.org
For any other questions we are always available through the live chat on the website.